Support
General support issues
Free technical support
All our products are granted at least 3 months free technical support starting at the day of first support inquiry. This service is generally destined to help tracking all the issues that arise during the development of the customer's application using our software. The support we offer may exceed, both in terms of period and the declared range of support. We reserve the right to set separate conditions of technical service for respective products and contracts.
Contacting support
We always prefer e-mail contact since it allows to deliver highest quality answers. We always try to respond on the same business day. Be prepared however that some answers may take longer, as they need consulting support history or our internal knowledge base.
When you contact us regarding support, please kindly supply us with the following information:
- Name and email address of your organization
- The name and version of the development environment used
- The name and version of the operating system used
- Detailed description of your question or problem
If you are having problems interfacing your code to our software, attaching of the relevant code fragment can give us much better understanding of your issue.
So for any support inquiry preferably contact us using this e-mail address:
You can find other contact options on the contact page.
Recently updated on July 11, 2011.