Support
General support issues
Free technical support
All our products are granted 30 days free technical support starting at the day of first support inquiry. This service is generally destined to help tracking all the issues that arise during the development of the customer's application using our software. The support we offer may exceed, both in terms of period and the declared range of support. We reserve the right to set separate conditions of technical service for respective products and contracts.
Extended support
There are no fixed terms for extended support. It's rarely needed, since our components are well tested and most of the solutions can be readied using free support that comes as standard. In case of any other needs concerning extension of technical support period, after-sales service or need for technical information about products and services please also do not hesitate to contact our support team.
Contacting support team
We always prefer e-mail contact since it allows to deliver highest quality answers. We always try to respond on the same business day. Be however prepared that some answers may take longer, as they need consulting support history or our internal knowledge base. When you contact us, please supply us with the following information:
- Name and email address of your organization
- The version and name of the development environment that you use
- The version and name of the operating system that you run our software on
- Detailed description of your question or problem
If you are having problems interfacing your code to our software, attaching of the relevant code fragment can give us much better understanding of your issue.
So for any support inquiry contact us through:
In case you prefer other forms of contact please see for other options on the contact page.
Recently updated on October 29, 2009.